Customer Experience Flow

Fun Fran brings up a visual of the venue layout and selects a table for herself and her friends

Fun Fran wants to treat her friends to a bottle of Vodka on arrival but wants to pay separately- she selects her favorite brand and pre pays for it. No mess, no hassle

Fran enters her payment details. She receives payment confirmation & E-ticket. No awkward bill queries later that night

Fun Fran had a great night, she downloads your App. You send her details of promos on her favorite bottle of vodka as well as VIP invites on upcoming events.

Mobile App

Fun Fran is out having a coffee, she sees one of the promos you sent via the App. She books and pays for a table again for that weekend from her mobile device in between sips of her latte. She signs up for the loyalty programme.

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